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Information provider and document management system for banks

Industry: Financial Services

Information provider and document management system for banks

The client was a famous bank in the United States who was looking for a centralized platform where they can offer new products and services to their customers based on their borrowing history. Client also looking to include a single view of all the documents submitted by the client for a loan. Technology Mindz created a centralized solution with the help of Salesforce where all the required details can be managed.

Challenge

Four different systems to manage the document records and for circulating the information, Lack of visibility, Time consuming and complex processes.

Solution

Created a centralized platform with salesforce lightning to circulate the information of the products and services with functionality to provide the information to multiple customers in one go.

Results

Helped bankers to invest more time in generating revenue and meeting regulatory reporting requirements with tracking of all electronic documents.

The Objective

Bank usually needs to inform the customers about the services, new offers, and updates. This must need a centralized and single system but the client was using 4 different systems that were not feasible for the organization. Bank was looking for a centralized solution from where the information can be circulated to the customers and the documents can also manage.

The Challenges

  • 4 Different systems to manage the document records and for circulating the information
  • Highly complex method to provide the information of products and services to the customers
  • Different platform to manage the documents of the loan demanders
  • Separate mortgage processes and systems for each business unit, which required separate operational teams to support
  • Lack of visibility
  • More operation cost
  • Time-consuming and confusing process
  • Customers were handed over to service department only
  • Information was not been circulated properly to the customers

The Solutions

  • Created a centralized platform with salesforce lightning to circulate the information of the products and services and to manage the loan borrower’s documents as well.
  • Delivered a set of system APIs to unlock access to internal systems of record
  • Functionality to provide the information to multiple customers in one go
  • Provided a platform where all the details of the customers can be managed
  • Single solution for the bankers to describe the products and services respectively

The Benefits

  • User-friendly dashboard
  • Improved customer experience
  • Saves the time of the bankers
  • Reduction in operation cost
  • Improved work efficiency

The Results

  • Helped bankers to invest time more in generating the revenue
  • Meet regulatory reporting requirements
  • All electronic documents to be tracked and located
  • APIs such as loans, borrower data, and documents were reused for multiple processes