Engage Your Customers From Anywhere
Service Cloud by Salesforce is a modern and intelligent customer-centric solution that allows customers to get help faster and in a more personal way than ever before.
By implementing Salesforce Service Cloud from Technology Mindz, you are able to manage customer information more effectively and resolve customer issues more efficiently.
You’ll gain smarter insights from your business data when AI is built right into the solution.
Making Customers Happy Has Never Been So Easy
With Service Cloud, you can implement a customer service solution that ensures lifetime customer value, customer retention, and customer satisfaction because the solution can be implemented immediately.
Quickly Find Answers
Are your service agents equipped with all the information they need to resolve cases? Using Salesforce Service Cloud, agents can access an online searchable Knowledge Base without escalating cases to a manager. A single click in the console lets agents deliver the right answer to customers and share articles with any channel or device.
Improve Agent Efficiency
Better agent experience means better customer experience in today’s business environment. Set up macros in Service Cloud to automate simple processes and repetitive tasks like email responses, field updates and task assignments. This lets agents spend more time solving customer problems. The easy-to-use, customizable console gives agents instant access to every case detail, interaction and history across the platform.
Support Customers In Helping Themselves
Make your customers’ lives easier by providing easy service. It’s also a good way to increase customer satisfaction. The majority of customers prefer to conduct their own research and find the answers to their questions on their own. Your team’s resources can be devoted to the most important cases if you implement the right customer self-service solutions.
Create A Personalized Customer Experience
There is no one size fits all. No matter the channel, customers expect fast, personalized service, whether it’s social, web, text, email or telephone. Lightning Service Console makes it possible to stay connected to your customers at all times by bringing in cases from every channel into one place, along with customer profiles, purchases, account information, and so on.
Companies that use Service Cloud experience a 40% increase in customer satisfaction.
Do you want to provide faster, more personalized service to your customers?
Contact one of our experts today.