Unified document and information management for enhanced financial services
Challenges
1- Multiple systems for document and information management.
2- Time-consuming, complex processes.
3- Lack of a single view for client-submitted documents related to loan applications.
Solutions
1- Built a centralized platform for document and information management.
2- Designed an intuitive dashboard for streamlined operations.
3- Enabled simultaneous information delivery to multiple customers.
Results
1- 50% faster document processing time.
2- 40% reduction in operational costs.
3- Enhanced customer experience and improved banker productivity.
The client is a publicly listed financial services leader in Canada, specializing in credit-building products, guidance, and tools to improve Canadians' financial wellness. Their proprietary technology solutions, such as Fast-Track, Score-Up, and Credit-Meds, empower Canadians to rebuild credit and access prime lending services.
The client faced inefficiencies due to operating four disparate systems for document and information management. This fragmented setup led to high operational costs, poor visibility into customer and loan documents, and delays in communicating new services to customers. They sought a centralized solution to streamline these processes, enhance customer experience, and enable their bankers to focus on revenue-generating activities.
We developed a unified platform to centralize document management and streamline information delivery. The solution integrated an intuitive dashboard, simplifying navigation and improving visibility into customer data. By automating time-consuming processes, we enabled the client to provide faster and more efficient service to their customers while reducing operational overhead.
- The client managed documents and information across four separate platforms, creating inefficiencies and delays.
- There was no single view of loan documents and customer data, complicating decision-making and customer interactions.
- Managing separate teams for different systems increased costs and reduced efficiency.
- The client struggled to deliver timely and consistent product and service information to customers.
- Designed and implemented a unified system for document and information management, integrating all four platforms into one.
- Built a user-friendly dashboard to provide bankers with a comprehensive view of customer data and loan documents.
- Developed functionality to deliver product and service information to multiple customers simultaneously, ensuring consistent and efficient communication.
50%
Faster Document Processing
The centralized platform reduced document handling time by 50%, improving service turnaround times.
40%
Operational Cost Reduction
Consolidating four systems into one led to a 40% reduction in operational costs, saving the client significant resources.
35%
Enhanced Customer Experience
The intuitive dashboard and streamlined processes resulted in smoother customer interactions, increasing satisfaction rates by 35%.
