The client is a publicly listed leading financial services provider in Canada. They empower Canadians to manage their personal finances with credit building products, guidance, and tools to optimize their credit wellness. They help Canadians rebuild their credit for gaining access to prime lending services through their industry-leading proprietary technology solutions such as Fast-Track, Score-Up, and Credit-Meds.
The client is focused on providing a robust, scalable and automated loan management system to its customers. The client was seeking for a solution partner who could help with new Salesforce implementation and customize the system according to the client’s proprietary lending process.
We helped our client with seamless configuration of Salesforce and automated the entire process of loan management to enhance their convenience.
Difficulties with the current loan submission portal for the borrower, co-borrower, and co-signer.
Excess time lost in processing the manual verification of loan applications and while accessing multiple systems.
Lack of a standardized tracking system for loan applications.
Lack of a structured framework to monitor missing data and red flags of submitted applications.
Scalability, automation, and flexibility issues that slowed the process from loan application submission to loan disbursement.
- We created a single platform of loan applications for managing borrowers, co-borrowers, and co-signers details.
- Provided an integrated system with a screen that shows missing details and red flags of loan applications. Developed Lightning components and Apex classes into their system to highlight missing data and enhance the user experience.
- Automated email notifications and different stages of loan applications throughout the process.
- Provided an interactive view of dashboards and reports to business users, with which the management can gain deep insights into the analytics of loan applications-applied, submitted, and other stages of applications.
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Quick process of loan disbursement: Loan disbursement made quicker with faster tracking of loan applications. Significantly reduced turnaround time from loan application approval to loan disbursement.
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Improved decision making: Improved decision-making capabilities through a quick look at dashboards and reports on loan applications progression.
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Enhanced convenience for the applicants: Created an easy portal for applicants to onboard and provide the necessary details required for processing.
