How has a U.S. non-profit organization increased their user satisfaction by upgrading Salesforce
Our client is the largest organization of scientists, psychologists, clinicians, educators, consultants, and students in the United States. Their Salesforce Implementation was 12 years old and had gathered a lot of technical debt over the years resulting in performance degradation.
They were seeking a technology partner to help them refactor the implementation and replace the code with the newer no-code options to upgrade their Salesforce performance.
We reviewed and analyzed their current business logic implementation on the Sales cloud and came up with recommendations on refactoring scope.